If you have a visual impairment

Colour definition: Where possible, our office uses colour definition to indicate changes in floor levels, doors, steps/stairs and emergency signs.

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Written documents: We will try to make information available in a suitable format to meet your particular needs. To request correspondence and/or documents in your preferred accessible format, please contact us:

Tel: 0844 561 2670

01224 578983

Fax: 01224 578986

Textphone Prefix: 18001

Email: PFElgin@copfs.gsi.gov.uk

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Our office welcomes guide dogs: The dog's comfort is your responsibility but we will provide a bowl of water on request.

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Audible emergency alarms: continuous loud ring

Our staff have a responsibility to ensure that they accompany any visitors during an emergency evacuation to the muster point designated in local Fire Evacuation Plans. Visitors must not be left unattended and should be accompanied at all times during an emergency evacuation until the all clear is given for re-entry to the building. Where appropriate a suitable emergency evacuation plan will be in place to ensure safe evacuation of disabled persons during an emergency situation.

Please advise the local Office Manager if you have any special requirements.

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If you have any difficulty, please contact your local office or send us your comments