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Complaints handling procedure

This leaflet describes our complaints procedure and how to make a complaint.

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Complaints handling procedure

7 pages PDF | 202 KB

This file may not be suitable for users of assistive technology.

If you require this information in a different format such as accessible PDF, large print, easy read, audio recording or braille, please email our diversity team.

You can also call us on 0300 020 3000. British Sign Language users should text on 07825 280346, specifying if you would prefer your reply by sms, text or email.

Details

This leaflet is for anyone who would like more information on our complaints procedure. It describes our complaints procedure and how to make a complaint.  It also tells you about how we will handle your complaint and what you can expect from us.