Banff

Additional information

Please be advised that our office is sometimes closed at certain points during the day to attend to other business. We apologise for any inconvenience caused. If your query is urgent, please contact the National Enquiry Point on 0300 020 3000.

For more information or to request additional arrangements to suit your needs, please contact our reception or Office Manager:

Telephone: 0300 020 3000

Text: If you are Deaf, hard of hearing or speech impaired you can text us on 07825 280346. Please tell us if you would like your reply by SMS, text or email.

Relay UK: If you are Deaf, hard of hearing or speech impaired you can contact us by phone using Relay UK.  Visit the Relay UK website to download the app. 

If you are a wheelchair user or have restricted mobility

Parking facilities

There are no private parking facilities at this office. Road-side parking is subject to availability and local restrictions. The nearest drop kerb is approximately 1 metre from the main entrance.

To request advice about parking for disabled drivers please contact the main reception desk.

Approach to main entrance

There is a ramp to the main door followed by two sets of internal swing doors. Assistance may be required to manage doors - and can be requested at the Sheriff Clerk's Office (01261 812140) or by contacting our reception prior to attendance to make arrangements.

Door Width: approximately 72 cm

Approach to reception area

Arrangements can be made to deal with enquiries on the ground floor.

There is seating available in our reception area. Further seating can be provided on request. Please ask if you need extra assistance.

Low level counter: No

Approach to interview and conference rooms

We can make arrangements to access interview rooms on the ground floor if required.

Emergency evacuation

Audible emergency alarms: siren

Our staff have a responsibility to ensure that they accompany any visitors during an emergency evacuation to the muster point designated in local Fire Evacuation Plans. Visitors must not be left unattended and should be accompanied at all times during an emergency evacuation until the all clear is given for re-entry to the building. Where appropriate a suitable emergency evacuation plan will be in place to ensure safe evacuation of disabled persons during an emergency situation.

Please advise the local Office Manager if you have any special requirements.

If you have a visual impairment

Colour definition

Where possible, our office uses colour definition to indicate changes in floor levels, doors, steps or stairs and emergency signs.

Written documents

We will try to make information available in a suitable format to meet your particular needs. To request correspondence and/or documents in your preferred accessible format, please contact us.

Our office welcomes guide dogs

The dog's comfort is your responsibility.

If you have a hearing impairment

Hearing aid users

We have a mobile Hearing Induction Loop that can be used in our reception area, interview rooms or conference room.

Lip readers

Our staff are issued with good-practice guidance and we will make efforts to provide adequate lighting in any interview space to suit your needs.

Access to Sign Language interpreter

If you need us to have an interpreter available, you must let us know as soon as possible, so that we have enough time to arrange this.

Textphone users

You can access our services by calling through the RNID Typetalk service using the prefix 18001. There are no public textphones in this office.

Emergency alarms

There are currently no visual or personal alarm systems in this office. Please advise our staff of your needs.

Accessible toilet and comfort facilities

Wheelchair-accessible toilets

A unisex wheelchair accessible toilet is available on the ground floor. A pull-cord is located in disabled toilet for emergency assistance. 

Door Width: approximately 80 cm

Please advise the local Office Manager if you have any special requirements.