Kirkcaldy

Additional information

For more information or to request additional arrangements to suit your needs, please contact our reception or office manager:

Telephone: 0300 020 3000

Text: If you are Deaf, hard of hearing or speech impaired you can text us on 07825 280346. Please tell us if you would like your reply by SMS, text or email.

Relay UK: If you are Deaf, hard of hearing or speech impaired you can contact us by phone using Relay UK.  Visit the Relay UK website to download the app. 

If you are a wheelchair user or have restricted mobility

Parking facilities

There are private parking facilities at this office. The nearest drop kerb is approximately 5m from the office entrance. To request advice on parking for disabled drivers please contact the office manager.

Approach to main entrance

A ramp is provided for wheelchair access and handrails are provided leading up the ramp. Entrance is via two sets of twin fully glazed doors. 

Door width: Each door is 75cm. Both can be opened if necessary

Low level bell: No. However, there is a full time security officer located within the reception area. A knock on the glass should be enough to summon assistance.

Approach to reception area

Our reception area is on the first floor and access can be gained via the lift. 

Push-pad or automatic doors: Push pad.

Door width: Each door is 80cm wide.

Low level counter: Yes

There is seating available in our reception area. Please ask if you need extra assistance.

Approach to interview and conference rooms

Our interview rooms and conference room are accessible from our reception area on the first floor. Assistance will be provided to manage security doors. 

Door Width: 70 to 80cm wide, doors will require to be opened by others for wheelchair access.

Emergency evacuation

Audible emergency alarms: Continuous bell

Our staff have a responsibility to ensure that they accompany any visitors during an emergency evacuation to the muster point designated in local Fire Evacuation Plans. Visitors must not be left unattended and should be accompanied at all times during an emergency evacuation until the all clear is given for re-entry to the building. Where appropriate a suitable emergency evacuation plan will be in place to ensure safe evacuation of disabled persons during an emergency situation.

Please advise the local office manager if you have any special requirements.

If you have a visual impairment

Colour definition

Where possible, our office uses colour definition to indicate changes in floor levels, doors, steps or stairs and emergency signs.

Written documents

We will try to make information available in a suitable format to meet your particular needs. To request correspondence and/or documents in your preferred accessible format, please contact us.

Our office welcomes guide dogs

The dog's comfort is your responsibility but we will provide a bowl of water on request.

Accessible lift system

he lift has raised floor indicator buttons; 'voice-over' floor and door alerts

If you have a hearing impairment

Hearing aid users

We have a Hearing Induction Loop System in our reception area. We also have a mobile Hearing Induction Loop that can be used in our reception area, interview rooms or  conference room if necessary.

Lip readers

Our staff are issued with good-practice guidance and we will make efforts to provide adequate lighting in any interview space to suit your needs.

Access to Sign Language interpreter

If you need us to have an interpreter available, you must let us know as soon as possible, so that we have enough time to arrange this.

Textphone users

You can access our services by calling through the RNID Typetalk service using the prefix 18001. There are no public textphones in this office.

Accessible lift system

There are currently no visual floor indicators in our lifts. Please ask our staff if you need any assistance.

Emergency alarms

There are currently no visual or personal alarm systems in this office. Please advise our staff of your needs.

Accessible toilet and comfort facilities

Public toilets

Men and women's toilets are available on the ground floor.

Wheelchair-accessible toilets

Unisex accessible toilets are available on the ground floor. A pull cord is located in this toilet.

Access to refreshments

There are no public canteen or vending machine facilities in the building.