Details
COPFS values the experiences of those who are, or have been, affected by the work that we do.
We want to identify good practice within COPFS and ensure best practice is adopted across the whole of the organisation. We also want to put things right, if possible, when something goes wrong and do so at the earliest opportunity.
We aim to engage our employees to deliver excellent customer service to victims, witnesses and other people in contact with COPFS. Our annual complaints performance reports measure our performance in dealing with complaints.