Complaints Handling Procedure Annual Report 2021-22

This is the Complaints Handling Procedure Annual Report for the financial year 2021 to 2022.

Details

Our updated Complaints Handling Procedure follows the model Complaints Policy endorsed by the Scottish Public Services Ombudsman which adopts a two-stage approach. This document includes an overview of the team and their aims, explanation of the Complaints Handling Policy, and statistics on the complaints received in that financial year.