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Complaints Handling Procedure Annual Report 2021-22

This is the Complaints Handling Procedure Annual Report for the financial year 2021 to 2022.


Complaints handling procedure annual report 2021 to 2022

7 pages PDF | 193.2 KB

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Our updated Complaints Handling Procedure follows the model Complaints Policy endorsed by the Scottish Public Services Ombudsman which adopts a two-stage approach. This document includes an overview of the team and their aims, explanation of the Complaints Handling Policy, and statistics on the complaints received in that financial year.