This file may not be suitable for users of assistive technology.
If you require this information in a different format such as accessible PDF, large print, easy read, audio recording or braille, please email our diversity team.
You can also call us on 0300 020 3000. British Sign Language users should text on 07825 280346, specifying if you would prefer your reply by sms, text or email.
COPFS conducts equality impact assessments on new policies, projects and initiatives to understand how they impact on different sectors of the population.
This document provides an assessment of the impact of the staff customer service survey 2017.