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Exciting careers within the Information Services Division (ISD)

What we do

The Crown Office and Procurator Fiscal Service (COPFS) is Scotland’s sole prosecution service.  We work with Police Scotland, Scottish Courts and Tribunal Service, Defence Agents, and other agencies to keep Scotland safe.

As digital investment continues to grow, COPFS’ Information Services Division (ISD) continues on the organisations digital transformation journey.

We provide wide ranging digital innovation and transformation activities to over 2000 COPFS users located in offices throughout Scotland and to external customers and stakeholders.

Our department employs around 70 permanent team members plus additional contractor staff based in our offices in Edinburgh and Glasgow.

We are involved in a number of innovative projects that span many technologies including cloud application development, collaboration tools and infrastructure, citizen services, the application of Artificial Intelligence and cognitive services to name a few.

ISD also supports critical services for COPFS. Headed by the Chief Digital Officer, it is organised in three main groups:

  • Digital Portfolio (incorporating Enterprise Solutions, Application Development and Transformation activities)
  • IT Operations (incorporating strategic digital and technical roadmaps, architecture, IT operational support including the main service desk and service management).
  • Cybersecurity

We work with world class suppliers on next generation interconnected digital systems and services, further developing our cloud infrastructure and services. Information is at the heart of our digital transformation aims.

ISD welcomes applications from candidates who would like to join us on this journey.

Over 30 additional roles are being added to our ISD team covering many disciplines including Infrastructure Engineers, Application Developers, Project Managers, Digital Architects, and other support staff roles.

 

Benefits of working with us

It is an exciting time to join ISD. You will have access to the latest technologies, working on digital projects that help to shape and deliver transformation, changing the way we work and how citizens access our services.   You will also be rewarded with an excellent benefits package including:

  • 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years)
  • Flexible working hours (around core times)
  • Cycle to work scheme and season ticket loans for public transport
  • Civil Service pension with employer contributions
  • Family friendly benefits
  • Wellbeing support like Mental Health First Aiders and access to an Employee Assistance Programme

 

Current vacancies

Use the drop downs below to view all live vacancies within ISD. Candidates guidance and information on competency based selection be found on the Application process page.

We cannot wait for you to join us at another critical and exciting stage of our digital journey within COPFS.

Principal Application Developer         

 Profession

IT

Location

Crown Office, Edinburgh, EH1 1LA

Contract terms

Permanent, Full Time

Salary

Starting salary would be £39,381 with the maximum salary on this scale being £47,065 subject to future COPFS pay awards.

In addition, this post attracts a £4000 IT allowance per annum.

Benefits:

We offer an excellent range of benefits which include:

  • Generous Civil Service Pension employer contribution, on average over 26% of your pay.
  • 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
  • Flexible working hours and family friendly approach to work.
  • Cycle to Work Scheme and Season Ticket Loans.
  • Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date

Midnight 26th January 2022

Please note this is a rolling campaign and applications will be processed, sifted and interviews carried out where necessary every week. Specific timescales can be found within the application pack.Closing date may be subject to change with 1 weeks’ notice given.

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

About the Role

General Responsibilities, Activities and Duties

COPFS ISD Development team develops and delivers a host of case management system, ranging through a broad range of technologies include .NET, Java, iOS and Visual Basic and recently developing Cloud based applications. . However, this specific role would be looking for a skilled Software Developer with experience primarily in .NET and C#. The successful candidate would have an opportunity to work on cutting edge technologies.

You will report to Head of Application Development. You will also work jointly with the Applications Solutions Team and Applications Test team in an agile environment to deliver digital applications.

Role Specific Responsibilities, Activities and Duties

As the Principal Applications Developer within ISD’s Enterprise Applications team, you will be a key “go to” developer in the core case management team building software applications and supporting the existing suite of COPFS’ Case Management software.

You will work closely with a team of developers to create innovative, high quality and secure software applications. You will be involved in peer review and testing conformance with acceptance criteria, ensuring timely delivery of digital applications. You will be a principal technical point of contact for one or more of COPFS’ innovative software projects and will mentor junior developers within the team.  You will provide estimates, system analysis, translate business requirements into technical specifications, draft technical proposals, research and evaluate solution options, provide conceptual, deployment and operational documentation, develop on-boarding guides and input into technical risk assessment and software security compliance assessments. 

You will respond to 3rd line support incidents to ensure smooth operation of critical case management applications within normal business service delivery hours.  

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria Required

The essential criteria for this post are outlined below. Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

  • An experienced developer with demonstrable hands on experience in full stack web development
  • Ability to develop quality applications adhering to industry best practices
  • Demonstrate ability to solve novel problems and evaluate new technologies / solutions
  • Experience working within an agile software development environment
  • Comfortable communicating with a range of stakeholders such as internal IT teams, users and suppliers Experience working with of the following technologies: .NET Core/Framework, C# and Angular.
  • Other technologies you would likely encounter include: Java/Spring, Oracle PL/SQL, Azure and JavaScript
  • Ability to Build/Maintain CI/CD Pipelines

  Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Selection will be competency based and additional technical questions.

We are an Equal Opportunities Employer. 

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus) and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video.

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band E Principal Application Developer CV Personal Information Form

Band E Principal Application Developer Application Pack

 Senior Application Developer     

Profession

IT

Location

Location Neutral

Due to the current COVID-19 pandemic, options for some home/remote working may be possible.  At present all ISD staff are working at home in line with COVID guidance and only attend the office in exceptional circumstances.

Some travel to our Edinburgh or Glasgow office may be required to attend meetings.

Contract terms

Full Time

1 x Permanent and 1 x 18 Month Fixed Term Contract with possible extension or permanency

Salary

Starting salary would be £39,381 with the maximum salary on this scale being £47,065 subject to future COPFS pay awards.

In addition, this post attracts a £4000 IT allowance per annum.

Benefits:

We offer an excellent range of benefits which include:

  • Generous Civil Service Pension employer contribution, on average over 26% of your pay.
  • 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
  • Flexible working hours and family friendly approach to work.
  • Cycle to Work Scheme and Season Ticket Loans.
  • Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date

Midnight 26th January 2022

Please note this is a rolling campaign and applications will be processed, sifted and interviews carried out where necessary every week. Specific timescales can be found within the application pack.Closing date may be subject to change with 1 weeks’ notice given.

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

About the Role

General Responsibilities, Activities and Duties 

COPFS ISD Department is embarking on an ambitious programme to implement a range of 'enabling' technologies to support the prosecution and presentation of cases and continue to modernise the justice sector.  We are looking to recruit a Senior Application Developer to support the delivery an ambitious justice wide programme, Digital Evidence Sharing Capability.   

COPFS ISD Development team develops and delivers a host of case management system, ranging through a broad range of technologies include .NET, Java, Oracle 11g, iOS and Visual Basic and recently developing Cloud based applications. However, this specific role would be looking for a skilled Software Developer with experience primarily in .NET and C#. The successful candidate would have an opportunity to work on cutting edge technologies.

You will report to Head of Application Development. You will also work jointly with the Principal Application Developer, Applications Solutions Team and Applications Test team in an agile environment to deliver digital applications.

Role Specific Responsibilities, Activities and Duties

As the Senior Applications Developer within ISD’s Enterprise Applications team, you will be a key developer to support delivery of our new Digital Evidence Sharing Capability. This exciting new project will modernise how COPFS shares evidence with the Police, Scottish Courts and other stakeholders. This project will make a real difference to the time taken for cases to come to court, allowing those involved in criminal cases to move on with their lives sooner. You will be working to integrate the suite of case management systems that have been developed by COPFS ISD using a range of technologies, with a modern cloud-based solution.

You will work closely with a team of developers to create innovative, high quality and secure software applications. You will be involved in peer review and testing conformance with acceptance criteria, ensuring timely delivery of digital applications. You will be a key technical point of contact for the Digital Evidence Sharing Capability software projects and will mentor junior developers within the team.  You will provide estimates, system analysis, translate business requirements into technical specifications, draft technical proposals, research and evaluate solution options, provide conceptual, deployment and operational documentation, develop on-boarding guides and input into technical risk assessment and software security compliance assessments. 

You will respond to 3rd line support incidents to ensure smooth operation of critical case management applications within normal business service delivery hours.  

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria Required

The essential criteria for this post are outlined below. Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

  • An experienced developer with demonstrable hands on experience in full stack web development
  • Ability to develop quality applications adhering to industry best practices
  • Demonstrate ability to solve novel problems and evaluate new technologies / solutions
  • Experience working within an agile software development environment
  • Comfortable communicating with a range of stakeholders such as internal IT teams, users and suppliers
  • Experience working with the following technologies: .NET Core/Framework, C# and Angular
  • Other technologies you would likely encounter include: Java/Spring, Oracle PL/SQL, Azure, RestAPI’s and JavaScript
  • Ability to Build/Maintain CI/CD Pipelines

Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Selection will be competency based with additional technical questions.

We are an Equal Opportunities Employer.

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus), and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band E Senior Application Developer CV Personal Information Form

Band E Senior Application Developer Application Pack


IT Test Manager    

Profession  

IT

 

Location  

Edinburgh

The IT Test Manger role will operate under a hybrid working model and there will be opportunity for some remote working available. The successful applicant will be expected to be in office at least 2 days a week depending on business needs.

Travel to our Edinburgh or Glasgow office may also be required to attend meetings.

 

Contract terms

Permanent, Full Time

 

Salary

Starting salary would be £39,381 with the maximum salary on this scale being £47,065 subject to future COPFS pay awards.

In addition, this post also attracts a pensionable IT pay allowance of £4,000 per annum.

 

Benefits

We offer an excellent range of benefits which include:

  • Generous Civil Service Pension employer contribution, on average over 27% of your pay.
  • 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
  • Flexible working hours and family friendly approach to work.
  • Cycle to Work Scheme and Season Ticket Loans.
  • Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

 

Closing Date 

30th January 2022 at Midnight

 

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

 

About the Role

General Responsibilities, Activities and Duties

COPFS ISD Department is embarking on an ambitious programme to implement a range of 'enabling' technologies to support the prosecution and presentation of cases and continue to modernise the justice sector.

The primary purpose of this Test Manager role is to lead, oversee and ensure the successful delivery of Testing activities across our Digital Transformation Portfolio. The role will also ensure existing system upgrades deliver the required functionality and meet the required quality assurance acceptance criteria. The Test Manager will work with sponsors and key stakeholders to assess the risk appetite and devise a test strategy and plan. They will oversee the execution of the plan and provide a go/no go recommendation to the sponsors at the end of testing phases. A controlled testing program is therefore paramount to success and will require appropriate levels of coverage and management. Structured testing at each phase ensures the quality of the products delivered.

Role Specific Responsibilities, Activities and Duties

  • Defining the test strategy, of all types and phases of testing, including entry and exit criteria, resource requirements (people, data, technology, software) ensuring it is fit for purpose and tailored to the stages of project implementation.
  • Manage the production and maintenance of test plans, test summaries, and ensure test sign-off of deliverables prior to software deployment, especially in relation to any external development partner.
  • Ensure any risks associated with the test strategy and system test plans are clearly documented. Manage or escalate any risks associated with the testing, taking preventative action when appropriate.
  • Overseeing and management of the selection and creation of automated testing approaches/ tools to increase levels of test automation and promote the adoption of an ‘automate first’ mindset across the organisation.
  • Support the implementation of a continuous testing approach to ensure that we are actively reducing the cycle time in testing, eventually allowing for continuous deployments.
  • Focussing on continuous QA improvements including usage of appropriate testing tools, test techniques, test automation.
  • Building and maintenance of quality standards as well as enforcing technical and testing standards.
  • Lead a team of IT Test professionals. With direct line management responsibilities for Senior Test Leads.

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

 Essential Criteria Required

The essential criteria for this post are outlined below.  Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

  • Experience of all phases of testing lifecycle including System, Functional, SIT, Regression, UAT, Non-Functional testing.
  • Experience of leading and managing testing activities in an agile Software Development environment.
  • Knowledge of automated testing tools like Gherkins, Cucumber/Gherkin, Selenium or similar.
  • Experience of using Azure DevOps/JIRA.
  • Excellent understanding of Software Quality Assurance standards and best practice.

 Desirable Criteria

  • Knowledge of performance tools such as Apache JMeter, Fiddler, LoadRunner, Artillery or similar.
  • Certifications in ISQTB Software Testing or similar qualification.

Special conditions of post

As an ISD IT professional, you will participate in the British Computer Society’s Professional Development Scheme.

 

Contact Us

If you have any queries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Additional Information

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Selection will be competency based with additional technical questions.

 

We are an Equal Opportunities Employer.

 

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus) and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process will be conducted in a virtual/remote setting.In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected.

Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video. 

 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band E IT Test Manager Application Pack

Band E CV Personal Information

Infrastructure & Applications Support Analyst (Extended hours)

Profession

IT

Location

Glasgow, Legal House or Edinburgh, Crown Office

Home/remote working may be possible with some travel to our Edinburgh or Glasgow offices required to attend meetings or training.

Please note the initial training will last 8 weeks and will be in Glasgow.

Contract terms

Permanent, Full Time

1 position is available.  Successful Candidates will be expected to work across shift patterns between 6am – 2pm and 2pm – 10pm.

A 12% Shift Disturbance Allowance is applicable to these positions to reflect working across shift patterns.

Salary

The starting salary is £26,995 with the maximum salary on this scale being £29,776 (subject to future COPFS pay awards).The post attracts a Shift Disturbance Allowance (currently 12% of core salary) and a £4,000 IT Allowance.

Benefits:

We offer an excellent range of benefits which include:

  • 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
  • Cycle to Work Scheme and Season Ticket Loans.
  • Civil Service pension with employer contributions.
  • Family friendly benefits.
  • Employees Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date

6th February 2022 at Midnight

About the Role

General Responsibilities, Activities and Duties 

The IT Service Desk team supports and provides the first point of contact to all internal and external customers who require an IT incident be resolved or a request to be actioned.  This is a dynamic and fast paced customer support and delivery team. 

These posts have a critical role to play in ISD’s delivery of customer focused services and in how ISD is perceived by its customers.  The IT Service Desk aims to resolve a minimum of 80% of incidents at first line. These incidents cover wide ranging enterprise IT systems and services, which are offered through the Service Catalogue. 

These include, but not limited to, Microsoft Office applications, hardware devices and bespoke applications.  The IT Service Desk team prides itself in providing a high level of customer service and engagement, supporting customers with their IT needs in order that they can deliver their business objectives.

The Infrastructure & Applications Support team are the escalation point for all issues that can’t be resolved by the IT Service Desk. They provide support & maintenance to all COPFS IT services which include, but not limited to, Microsoft Office applications, Active Directory, hardware devices, finance systems and bespoke applications.

  • Diagnose and resolve support incidents and requests for COPFS’ infrastructure & applications, including laptops/desktops, IP Telephony & bespoke applications
  • Incident resolution and request fulfilment of corporate applications, including Microsoft Office 365 and Windows 10
  • Administration of the Department’s IP Telephony and Unified Communications solution
  • Administration of Windows 10, Windows Server 2012/2016 & Active Directory
  • Complete proactive system maintenance tasks & daily checks
  • Respond to customers in a professional manner, keeping them up to date with the progress of their incident or request.
  • Provide telephone support during extended support hours (6am to 8am and 5pm to 10pm) as well as during busy periods
  • Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, educating users or operations staff, escalating incidents to appropriate internal teams or software suppliers.
  • Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.

 Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria Required

The essential criteria for this post are outlined below. Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

  • A technical background and experience of supporting enterprise level IT infrastructure and/or applications and working to SLAs
  • Experience of supporting Microsoft Windows 10 and beyond, Microsoft Office 365
  • Experience of Microsoft Active Directory user administration
  • Experience of analysing and diagnosing hardware desktops, laptops, telephony, printers’ issues
  • Experience of supporting bespoke and off the shelf software packages and services
  • Good people skills and the ability to interact and communicate effectively across all levels
Desirable Criteria
  • Experience of Windows Server 2012 onwards
  • Certifications in Microsoft technologies
  • Experience of network technologies
  • ITIL certification

Contact Us

If you have any queries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Please submit a CV and a fully completed Personal Information Form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Selection will be competency based with additional technical questions.

We are an Equal Opportunities Employer.

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus), and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band C Infrastructure & Applications Support Analyst - Application Pack

Band C Infrastructure & Applications Support Analyst - CV Personal Info Form

Coming soon

In the near future we will be advertising for:

  • Principal Applications Developer
  • Applications Developer
  • IT Senior Test Analyst
  • Project Manager
  • PMO/Project Management Assistant
  • Governance & Business Management Analyst
  • Applications Developer
  • Lead Project Manager

 

Further information

For more information about any of these roles contact:

Deborah Wilson-McKay
Group Head of Digital Portfolio
This email address is being protected from spambots. You need JavaScript enabled to view it.

Ross McMillan
Group Head of IT Operations
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